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Thank you for shopping at Crystal Sy! We are committed to delivering your favorite shoes to your doorstep as quickly and safely as possible. Please review our shipping policy below.

Processing Time
All orders are processed within [1-3 business days] . Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:

Standard Shipping (15-20 business days): Calculated at checkout based on weight and destination.

Expedited Shipping (12-15 business days): Calculated at checkout based on weight and destination.

Free Standard Shipping: On all orders over $45.

Note: Business days do not include Saturday, Sunday, or US Federal Holidays. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number(s). The tracking number will be active within 24 hours. You can track your package using the link provided in the email.

Incorrect Shipping Address
Please ensure your shipping address is correct. Crystal Sy is not responsible for packages delivered to incorrect addresses provided by the customer. If you realize you have made an error with your shipping address, please contact us immediately at gxkkb9848@hotmail.com .

Lost or Damaged Packages
Crystal Sy is not liable for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will assist in tracking down the package. For lost or damaged items during transit, please contact the carrier directly. If you receive a damaged package, please contact us immediately with photos of the damage for assistance.